Frequently Asked Questions

No, the lithium-ion (Li-Ion) battery does not have a memory, therefore you can charge them at anytime, even if it isn't fully discharged.

The battery life of the Li-Ion used in the PowerPack X can be anywhere from 2-5 years, depending on the number of charges and discharges, as well as the shelf life prior to usage by the user.

Yes, the battery pack is easy to replace by removing the screw on the back of the PowerPack X. Contact your distributor about all replacement parts or check our website.

Yes, as long as the tanks are part of the Green Gorilla product line and are approved as compatible with the model of the PowerPack X you have purchased.

The PowerPack X has a microprocessor controlled pressure switch that automatically turns the compressor on and off as needed to maintain optimum PSI.

Yes, there is an automatic pressure relief valve built into the patented Quick-Connect™ fitting. If the pressure in the tank should rise above the safety range (factory set), the pressure relief valve will automatically open to vent the pressure and then reset automatically. The pressure in the tank can also be released manually by depressing the red button in the center of the connector on the tank when the PowerPack or other accessories are not attached to the Quick-Connect.

Yes, but we do not recommend storing liquids in the tanks for extended periods of time. You can minimize potential tank problems by emptying the tank and triple rinsing with water after each use.

Due to the large changes with the new ProLine series, very few parts are compatible from previous series. If you want to know about particular pieces, please contact us.

We never count anything out, but at this time our engineers are focused on our industrial markets. Please check by again to see if that changes.

A.When the PowerPack is plugged into the provided charger and plugged into an electrical socket, is the light on the charger green or red?

B.If it's red, let it charge until the light turns green. If the light doesn't turn green within 7 hours, your battery or charger are not working properly. Please contact us for service or replacement parts.

C.If it's green, unplug the PowerPack from the charger completely. Once disconnected completely, turn on the PowerPack. If it doesn't turn on (there will be audible humming from the PowerPack) your PowerPack is in need of service. Please contact us. The PowerPack will not run if connected to the charger.

D.If the PowerPack runs normally but the tank isn't spraying, place your thumb over the green PowerPack Quick-Connect post hole while it's running (you'll find it on the back of the PowerPack, where it connects to the tank). Does the PowerPack turn off when you apply pressure over the hole? If it does turn off, the problem may be with your tank. See instructions below. If it doesn't turn off when the connector hole is blocked by your thumb, then your PowerPack is in need of service. Please contact us.

A. Check to see if your hose is kinked or damaged.

B. Assure that the problem isn't with your PowerPack by either testing your PowerPack or pumping your tank manually with the manual pump. If the tank sprays as a result of manually pumping, the issue is with your PowerPack. Please see above instructions.

C. Check to see if your filter has become clogged (if included on your model). If you system has a filter, it will be found in your spray wand. Refer to your owners manual for it's location. If you have continued clogging issues, assure that your are straining your solutions properly.

D. Remove the adjustable spray tip and try spraying without it. If it sprays without it, your nozzle may be damaged or clogged.

E. Are you using a water-based or oil-based solution? Oil-based solutions are thicker and thus more difficult to spray. The Green Gorilla can spray oil-based solutions, but depending on the thickness of the solution, there may be a notable reduction in the spray performance. The Green Gorilla spray tanks are not recommended for oil-based solutions. Petroleum-based solutions should never be used with anything but our Vi product line, as it will damage the seals of the Em tanks.

F. If none of these fix your problem, please contact us.